Privacy Policy

BI Prime respects your privacy and is committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, complete a lead form, request a consultation, or otherwise engage with our services.

1. Who We Are

BI Prime provides accounting, payroll, compliance, reporting, and related business support services to clients in South Africa.

If you have any questions about this Privacy Policy or how your personal information is handled, you may contact us at:

2. Information We Collect

We may collect and process the following personal information:

• Your name and surname
• Your business name
• Your email address
• Your phone number
• Your job title or role
• Information about your enquiry or business needs
• Any other information you voluntarily provide through our website, forms, email, phone, WhatsApp, or social media channels

We may also collect limited technical information such as IP address, browser type, device information, and website usage data through cookies or analytics tools.

3. How We Collect Information

We collect personal information when:

• You complete a contact form on our website
• You complete a Meta/Facebook/Instagram lead form
• You contact us by phone, email, WhatsApp, or social media
• You request a quote, callback, consultation, or service
• You browse our website

4. Why We Collect Your Information

We collect and use your personal information for legitimate business purposes, including:

• To respond to your enquiry
• To contact you about the services you requested
• To assess your accounting, payroll, compliance, reporting, or business support needs
• To provide quotations, proposals, or service information
• To improve our website, services, and communication
• To comply with legal and regulatory obligations
• To maintain business records and internal administration

5. Legal Basis for Processing

We process your personal information where:

• You have given consent
• Processing is necessary to take steps at your request before entering into a contract
• Processing is necessary for the performance of a contract
• Processing is required by law
• Processing is necessary for our legitimate business interests, provided your rights are not unfairly prejudiced

6. Sharing of Information

We do not sell your personal information.

We may share your personal information with trusted service providers or advisers where necessary for business operations, including website providers, email providers, CRM systems, analytics providers, or professional advisers, subject to appropriate confidentiality and security obligations.

We may also disclose personal information where required by law or where necessary to protect our legal rights.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we take reasonable steps to secure personal information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to comply with legal or regulatory obligations, to resolve disputes, or to enforce our agreements.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where appropriate
• Object to certain processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details provided above.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, understand website traffic, and support marketing activity.

You may adjust your browser settings to refuse cookies, although some parts of the website may not function properly if you do so.

11. Third-Party Platforms

If you submit your information through third-party platforms such as Facebook, Instagram, or other Meta services, your information may also be subject to those platforms' own privacy policies and terms. We encourage you to review those policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with the effective date.

13. Contact Us

If you have any questions about this Privacy Policy or the way we process personal information, please contact: